About Cathay Express

When getting there
is part of care.

Cathay Express Transportation, Inc. connects people with healthcare, education, and everyday life. Based in New York City and serving communities across New York State, we bring personal attention to every trip and accountable management to every program.

New York roots. Statewide reach.

Experience that
shows up for people.

For more than 14 years, Cathay has provided non-emergency medical and passenger transportation for healthcare systems, government agencies, managed care organizations, schools, and community programs. We coordinate approximately 500,000 passenger trips each year.

Behind those trips are people with appointments to keep, classes to attend, and communities to take part in. Our responsibility is to make transportation a dependable part of their day, with the right vehicle, trained assistance, and clear communication.

As needs change, we adapt our technology, staffing, and operations to support new regions and programs while maintaining consistent service standards.

14+

years of experience

≈500k

passenger trips each year

24/7

operations and dispatch

city and statewide coverage

Our credentials

Confidence in the company you choose.

New York State Women-Owned Business Enterprise (WBE)

New York State WBE

Certified women-owned business

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NYC Small Business Services

NYC WBE Certified

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Better Business Bureau

BBB Accredited Business

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Top Rated Local

Recognized by our riders

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Who we serve

Part of your care team.
Part of your community.

A single passenger and a statewide program deserve the same attention to safety, scheduling, and follow-through.

Healthcare providers & patients

Reliable transportation helps people keep appointments, continue treatment, and stay connected to care. We work as an extension of care coordination teams, supporting hospitals, dialysis centers, rehabilitation networks, managed care organizations, and Medicaid transportation programs.

Our operations support standing orders, time-sensitive appointments, and high-volume scheduling, with attention to trip authorizations and program requirements. We coordinate with Medical Answering Services (MAS) and other managed care and Medicaid-authorized partners to connect passengers with appropriate service.

From recurring treatment to a trip home after discharge, we work with facilities and families to understand mobility needs, pickup arrangements, and the assistance required along the way.

Explore our partnerships

Government & public agencies

We support New York State and New York City programs serving older adults, people with developmental disabilities, mental health programs, and Medicaid transportation networks. Our team understands the documentation, performance reporting, and oversight that public contracts require.

Our work also includes public transit on published routes and schedules, as well as pre-arranged paratransit for eligible riders who cannot use regular fixed-route service. These are different transportation needs, and we plan and operate each accordingly.

For agencies with their own vehicles, our operations and management service supplies the people and day-to-day coordination. Our transit evaluation and service planning work helps agencies assess needs, consider service options, and develop an agreed path toward implementation.

Services for counties & agencies

Safety & accountability

Care is in
the details.

Dependable service starts before pickup—with prepared people, maintained vehicles, and disciplined oversight.

Prepared people

Driver and staff training covers passenger assistance, accessibility, cultural sensitivity, HIPAA compliance, and emergency response. CPR and first-aid training, careful securement, and respectful communication support passengers throughout their journey.

Maintained vehicles

Our DOT-certified, accessible fleet follows structured preventive maintenance and inspection programs. Cathay maintains a “Good Operator” safety rating with NYSDOT and follows applicable ADA, NYSDOT, USDOT, and Federal Motor Vehicle Safety Standards requirements.

Consistent oversight

Background checks, mandatory drug and alcohol testing, insurance coverage, and internal audits are part of our operating standards. Dispatch oversight, GPS tracking, and service reporting help our teams coordinate trips and keep partner organizations informed.

Diverse business participation

A certified MWBE partner.

Cathay holds Minority and Women-Owned Business Enterprise (MWBE) certification through New York City’s Department of Small Business Services and New York State.

We support agencies, healthcare systems, and community organizations with their diverse business participation goals, reporting obligations, and audit requirements. Our team can discuss certification documentation and the requirements of your proposed partnership.

Local teams. Lasting relationships.

Here for the everyday.
Ready for what’s next.

We operate 24 hours a day, seven days a week, with continuous dispatch oversight and real-time coordination. Our fleet capacity and staffing help us respond to scheduled trips and changing service needs, with communication between passengers, families, facilities, and dispatch.

Many of our partnerships span multiple years. That continuity is built through consistency, transparency, and a team that responds when plans change. Whether supporting one facility or a program across several locations, we bring the same operational discipline to the work.

Our New York City headquarters and regional bases support statewide service, helping us expand programs while keeping local knowledge close to the people we serve.

Meet the people behind Cathay

A better transportation partner

Let’s make the
next trip easier.

Arrange a passenger trip, coordinate recurring care, or discuss a transportation program. We’ll listen to what you need and connect you with the right team.